£17,160
Average salary at age 20
£35,360
Average Salary
33
Average hours per week
Description
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.Main Tasks
- Provides technical support to IT users;
- Advises users on how to resolve hardware and software problems;
- Installs and upgrades hardware, cables, operating systems and/or appropriate software;
- Facilitates user access to systems;
- Refers more complex or intractable problems to appropriate IT professionals;
- Researches possible solutions in user guides, technical manuals and other documents;
- Maintains a log of work in progress, calls received, actions taken and problems detected;
- Reports on commonly occurring queries to detect underlying problems.
Qualifications
Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.What IT user support technicians studied in higher education
| Occupation | Percentage Value |
|---|---|
| (L7) Human & social geography | 1 |
| (G1) Mathematics | 2 |
| (W2) Design studies | 1 |
| (L3) Sociology | 1 |
| (C1) Biology | 1 |
| (H3) Mechanical engineering | 1 |
| (F1) Chemistry | 1 |
| (C8) Psychology | 2 |
| (W3) Music | 2 |
| (F8) Physical geographical sciences | 1 |
| (W6) Cinematics & photography | 1 |
| (C7) Molecular biology, biophysics & biochemistry | 1 |
| (Q3) English studies | 1 |
| (L2) Politics | 1 |
| (H1) General engineering | 1 |
| (N5) Marketing | 1 |
| (M1) Law by area | 1 |
| (M2) Law by topic | 1 |
| (J9) Others in technology | 1 |
| (I2) Information systems | 13 |
| (N8) Hospitality, leisure, sport, tourism & transport | 1 |
| (P5) Journalism | 1 |
| (I3) Software engineering | 3 |
| (V5) Philosophy | 1 |
| (F3) Physics | 1 |
| (L1) Economics | 1 |
| (I6) Games | 1 |
| (N1) Business studies | 3 |
| (C6) Sport & exercise science | 1 |
| (P3) Media studies | 1 |
| (N2) Management studies | 2 |
| (V1) History by period | 2 |
| (H6) Electronic & electrical engineering | 5 |
| (I1) Computer science | 34 |
UK Prospects
98300
Workforce Size
0.52%
Predicted growth 2024 - 2027
9173
Predicted Replacement 2024 - 2027
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