£15,600
Average salary at age 20
£24,960
Average Salary
33
Average hours per week
Description
Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.Main Tasks
- Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services;
- Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts;
- Makes reservations, books tickets, organises insurance policies on behalf of customers;
- Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements;
- Addresses customer complaints and problems;
- Informs customers of special promotions and new product launches.
Qualifications
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.What Customer service occupations n.e.c. studied in higher education
| Occupation | Percentage Value |
|---|---|
| (C9) Others in biological sciences | 1 |
| (L4) Social policy | 1 |
| (L7) Human & social geography | 1 |
| (G1) Mathematics | 1 |
| (W2) Design studies | 5 |
| (L3) Sociology | 5 |
| (C1) Biology | 1 |
| (H3) Mechanical engineering | 1 |
| (F1) Chemistry | 1 |
| (C8) Psychology | 6 |
| (W1) Fine art | 1 |
| (W3) Music | 2 |
| (F8) Physical geographical sciences | 1 |
| (W8) Imaginative writing | 1 |
| (W6) Cinematics & photography | 2 |
| (Q3) English studies | 5 |
| (L2) Politics | 2 |
| (H1) General engineering | 1 |
| (R4) Spanish studies | 1 |
| (R1) French studies | 1 |
| (N5) Marketing | 2 |
| (W4) Drama | 2 |
| (M1) Law by area | 2 |
| (M2) Law by topic | 3 |
| (I2) Information systems | 1 |
| (N8) Hospitality, leisure, sport, tourism & transport | 5 |
| (B9) Others in subjects allied to medicine | 1 |
| (P5) Journalism | 1 |
| (F4) Forensic & archaeological sciences | 1 |
| (N6) Human resource management | 1 |
| (V5) Philosophy | 1 |
| (L1) Economics | 1 |
| (N1) Business studies | 6 |
| (X3) Academic studies in education | 1 |
| (L5) Social work | 1 |
| (X1) Training teachers | 1 |
| (N4) Accounting | 2 |
| (C6) Sport & exercise science | 3 |
| (C3) Zoology | 1 |
| (P3) Media studies | 3 |
| (N2) Management studies | 3 |
| (V1) History by period | 4 |
| (N3) Finance | 1 |
| (Q8) Classical studies | 1 |
| (L6) Anthropology | 1 |
| (I1) Computer science | 2 |
| (W5) Dance | 1 |
UK Prospects
390900
Workforce Size
4.01%
Predicted growth 2024 - 2027
32957
Predicted Replacement 2024 - 2027
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