£10,400
Average salary at age 20
£30,680
Average Salary
38
Average hours per week
Description
Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.Main Tasks
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints;
- Co-ordinates and controls the work of those within customer services departments;
- Discusses customer responses with other managers with a view to improving the product or service provided;
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
Qualifications
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.UK Prospects
127600
Workforce Size
14.29%
Predicted growth 2025 - 2035
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