£15,600
Average salary at age 20
£24,440
Average Salary
33
Average hours per week
Description
Workers in this unit group receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.Main Tasks
- Answers incoming telephone calls from existing or prospective customers;
- Interviews caller to establish the nature of any complaint or the requirements of the client;
- Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary;
- Advises on services available and sells additional products or services;
- Maintains details of calls received, the action taken as a result of a call and updates customer database as required;
- Arranges for field staff to visit the caller if further assistance is required.
Qualifications
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.What Call and contact centre occupations studied in higher education
| Occupation | Percentage Value |
|---|---|
| (C9) Others in biological sciences | 1 |
| (L4) Social policy | 1 |
| (L7) Human & social geography | 1 |
| (G1) Mathematics | 1 |
| (W2) Design studies | 3 |
| (L3) Sociology | 6 |
| (C1) Biology | 1 |
| (F1) Chemistry | 1 |
| (C8) Psychology | 7 |
| (F7) Science of aquatic & terrestrial environments | 1 |
| (W3) Music | 2 |
| (F8) Physical geographical sciences | 1 |
| (W6) Cinematics & photography | 3 |
| (Q3) English studies | 5 |
| (L2) Politics | 2 |
| (K1) Architecture | 1 |
| (R4) Spanish studies | 1 |
| (R1) French studies | 1 |
| (N5) Marketing | 2 |
| (W4) Drama | 3 |
| (M1) Law by area | 2 |
| (M2) Law by topic | 3 |
| (J9) Others in technology | 1 |
| (I2) Information systems | 1 |
| (N8) Hospitality, leisure, sport, tourism & transport | 2 |
| (B9) Others in subjects allied to medicine | 1 |
| (P5) Journalism | 2 |
| (F4) Forensic & archaeological sciences | 1 |
| (V5) Philosophy | 1 |
| (L1) Economics | 1 |
| (N1) Business studies | 5 |
| (X3) Academic studies in education | 2 |
| (L5) Social work | 2 |
| (V6) Theology & religious studies | 1 |
| (X1) Training teachers | 1 |
| (K4) Planning (urban, rural & regional) | 1 |
| (N4) Accounting | 2 |
| (C6) Sport & exercise science | 4 |
| (P3) Media studies | 3 |
| (N2) Management studies | 2 |
| (V1) History by period | 4 |
| (N3) Finance | 1 |
| (L6) Anthropology | 1 |
| (I1) Computer science | 3 |
UK Prospects
113100
Workforce Size
4.01%
Predicted growth 2024 - 2027
14363
Predicted Replacement 2024 - 2027
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